Industrial Product Support Repair Technician
Core
Provide troubleshooting, diagnostic support, and repair assistance for Brother's consumer and industrial products including printers, home appliances, and garment printers.
Role type
Industrial Product Support Repair Technician
Builds
Repairs returned machines and creates first-level data assembly, product inspections, and analysis for support improvements.
Domain
Consumer electronics and industrial machinery (printers, sewing machines, labelers)
Deliverable
physical/clinical work
Required skills
Root-cause analysis, electrical and mechanical schematics interpretation, disassembly and repair, product investigation, trend analysis, support documentation creation, product training implementation
Preferred skills
CompTIA A+, PDI+, Network+ certifications, networking knowledge, desktop/mobile OS knowledge, Brother applications knowledge
Technologies
Ethernet, Wi-Fi, Brother applications and systems
Responsibilities
Troubleshoot and provide solutions for malfunctions in multi-function printers, home appliances, industrial devices, and complex garment printers; disassemble and repair returned machines at a facility; analyze product information and internal call data to identify quality trends; create support documentation for isolation and troubleshooting; assist in developing service programs and specialist projects
Seniority
Mid-level, hands-on IC
