eCommerce Operations Representative (6 Month FTC)
Core
Support the Consumer Relations team with customer escalations, manual refunds, site credits, order cancellations, and chargeback defense for HOKA, UGG, and Teva brands.
Role type
eCommerce Operations Representative
Builds
Customer service resolutions and financial dispute documentation
Domain
Retail eCommerce / Consumer Relations
Deliverable
client delivery
Required skills
Manual refund processing, site credit creation, order cancellation handling, chargeback defense, invoice raising, system monitoring
Preferred skills
Customer service experience, logistics experience, fraud experience, Microsoft Excel proficiency, Microsoft PowerPoint proficiency, European languages
Responsibilities
Process manual refunds and set up site credits; Process order cancellations requested by warehouses; Monitor in-house systems for orders held for correction or awaiting returns; Raise invoices to collect outstanding payments; Support chargeback activities and PayPal disputes
