International Customer Support Manager – Italien (all genders)
Core
Central point of contact for international customers with a focus on the Italian market, providing advice via phone, email, and live chat.
Role type
Customer Support Manager
Builds
Customer journey and experience optimization, proactive quality assurance of shipments regarding transit time, communication, and damage rate. (via careerplan.io/jobs/2143887-international-customer-support-manager-italien-all-genders-at-cargoboard)
Domain
Logistics / Customer Support
Required skills
Conflict resolution, independent work style, proactive quality assurance, strong Italian (C1) and German (C1) language skills, good English (B2)
Responsibilities
Advise customers via phone, email, or live chat; optimize customer journey and experience; ensure quality of shipments regarding transit time, communication, and damage rate.