Customer Support Manager (all genders) - Vollzeit oder Teilzeit
Core
First point of contact for customers, ensuring comprehensive consultation across phone, email, and live chat while optimizing the customer journey.
Role type
Customer Support Manager (via careerplan.io/jobs/390059-customer-support-manager-all-genders-vollzeit-oder-teilzeit-at-cargoboard)
Builds
Customer experience and journey optimization
Domain
Logistics / Customer Service
Deliverable
dashboards & analysis
Required skills
Customer consultation, conflict resolution, proactive quality assurance, team collaboration, individual customer care
Preferred skills
Commercial training, logistics experience, strong German language skills
Responsibilities
Manage customer inquiries via multiple channels, optimize customer journey, ensure quality of shipments (duration, communication, complaint rate), strengthen customer loyalty
Seniority
Mid-level, hands-on management