Консультант з підтримки ERP/CRM
Core
User support consultant for ERP (DMS/IMS) and CRM systems, handling helpdesk requests, user training, and error analysis.
Role type
Support consultant (ERP/CRM)
Builds
User support workflows and documentation for automotive dealership systems
Domain
Automotive / Enterprise Software Support
Deliverable
dashboards & analysis
Required skills
BAS technology knowledge, database management, helpdesk operations, user training, error analysis, technical documentation, system testing, stakeholder interaction
Preferred skills
BAS programming basics, 1+ year user support experience, automotive industry experience
Technologies
BAS, DMS, IMS, CRM, Helpdesk systems
Responsibilities
Process user requests via Helpdesk, conduct user training, collect and analyze error data, write user instructions, participate in task definition for development team, test features and create test cases
Seniority
Junior to Mid-level, hands-on IC