智能体-客户成功运营-WorkBuddy/CodeBuddy
Core
Building and operating scenario content systems for B2B customers to support product adoption, usage, and renewal for CodeBuddy/WorkBuddy.
Role type
Senior B2B Customer Success Operations Specialist
Builds
Scenario content systems, training materials, standard FAQs, knowledge bases, and industry whitepapers/reports for CodeBuddy/WorkBuddy.
Domain
B2B SaaS / Enterprise Software
Deliverable
product features
Required skills
B2B SaaS customer lifecycle management, data analysis, technical problem solving, process optimization, content strategy
Preferred skills
Software development background, experience with automation tools
Technologies
None explicitly stated
Responsibilities
Design and iterate scenario content and case studies for B2B customers; Develop and deliver customer enablement training programs; Create standardized documentation (FAQs, knowledge bases) and industry reports; Collaborate with product and marketing teams to scale content assets.
Seniority
Mid-Senior, hands-on IC