微信小店-产品策划-售后体验方向
Core
Design and operate AI-driven solutions for WeChat Shop transaction dispute resolution, including intelligent liability judgment, automated evidence collection, script generation, and ticket routing.
Role type
Product Manager (AI Operations & Dispute Resolution)
Builds
AI models and strategies for automated dispute handling within the WeChat Shop ecosystem
Domain
E-commerce / AI / Customer Experience
Deliverable
production ML models
Required skills
AI product strategy, user experience design, data-driven decision making, cross-functional project management, stakeholder alignment
Preferred skills
Large language model (LLM) application, intelligent customer service, automated decision systems, agent-based workflows
Responsibilities
Plan and operate core AI capabilities for dispute resolution; design differentiated strategies for various user scenarios; optimize the end-to-end user experience in dispute handling to improve safety, fairness, and efficiency.