AI Product Manager - Customer Strategy Department, Platform Strategy Supervisory Department
Core
AI Product Manager responsible for leveraging Rakuten's core platform assets (Points, Coupons, Brand, Data) with AI/ML to build and scale products delivering customer value and business impact.
Role type
Senior AI Product Manager (Strategy & Platform)
Builds
AI-driven products for customer experience optimization, personalized offers, and smart agent services across Rakuten's ecosystem.
Domain
E-commerce, Fintech, and Digital Media
Deliverable
product features
Required skills
Product management for large-scale web/app/platform products, Data-driven decision making (A/B testing, measurement design), Requirements definition and delivery direction, Foundational understanding of ML and generative AI, Stakeholder management, KPI design and impact measurement, Trust and Responsible AI principles.
Preferred skills
Personalization/recommendation/optimization experience, Agent-like generative AI product experience, ML Ops/Data Ops collaboration, Responsible AI governance.
Technologies
Machine Learning, Generative AI, A/B Testing frameworks, Data Analytics tools.
Responsibilities
Structure ambiguous problems and decide AI vs. non-AI approaches, Define value hypotheses and KPI trees, Own AI product features end-to-end from requirements to launch, Operate iteration loops based on A/B tests, Embed privacy and compliance into product design, Align with cross-functional stakeholders.
Seniority
Senior, hands-on IC