AI Product Manager - Customer Strategy Department, Platform Strategy Supervisory Department
Core
AI Product Manager responsible for leveraging Rakuten's core platform assets (Points, Coupons, Brand, Data) and AI technologies (ML, GenAI) to build and scale products delivering customer value and business impact across the group.
Role type
AI Product Manager (Platform Strategy)
Builds
AI-driven products for points/coupons optimization, smart agents, and brand experiences using group-wide data.
Domain
E-commerce, Fintech, Telecommunications, Media, Sports
Deliverable
product features
Required skills
Product management for large-scale web/app/platform products, Data-driven decision making (A/B testing, measurement design), Requirements definition and delivery direction, Foundational understanding of ML and/or generative AI, Stakeholder management across business/marketing/UX/engineering, KPI design and impact measurement, Trust and Responsible AI integration.
Preferred skills
Personalization/recommendation/optimization experience, Agent-like generative AI product experience, ML Ops/Data Ops collaboration, Responsible AI (privacy, security, bias, explainability), Team mentoring.
Technologies
Machine Learning, Generative AI, A/B testing frameworks, Data governance tools
Responsibilities
Structure ambiguous problems and decide AI vs. non-AI approaches, Define value hypotheses and KPI trees, Create AI PRDs clarifying use cases and guardrails, Own assigned AI product/features end-to-end from requirements to continuous improvement, Define data requirements and drive execution with cross-functional teams, Operate iteration loops based on A/B tests and online evaluation, Embed privacy, security, compliance, and quality testing into product design, Align with stakeholders across business, marketing, UX, engineering, legal, and security.
Seniority
Mid-to-Senior, hands-on IC