Staff Machine Learning Engineer, Support
Core
Lead end-to-end delivery of ML initiatives for conversational agents and support chatbots across Block products, driving R&D on chatbot architectures using LLMs, RAG, and fine-tuning.
Role type
Staff Machine Learning Engineer (Conversational AI & Support)
Builds
Production ML models for conversational agents, ML-powered agent tools, and real-time recommendation systems
Domain
Fintech / Conversational AI / Generative AI
Deliverable
production ML models
Required skills
End-to-end ML delivery, LLM architecture design, RAG implementation, fine-tuning, real-time inference, NLP, deep learning, ML infrastructure, cross-functional leadership, strategic roadmap planning
Preferred skills
Experience with generative AI for support systems, organizational-wide impact through frameworks
Technologies
LLMs, RAG, fine-tuning frameworks, real-time inference engines
Responsibilities
Define and execute long-term ML roadmaps, guide team direction and advise leadership on strategic tradeoffs, design and deploy ML models for conversational agents, develop ML-powered agent tools and recommendation systems, represent team systems and programs to stakeholders
Seniority
Staff, hands-on IC with strategic influence
