Robotron Datenbank-Software GmbH: IT Service Configuration Manager / CMDB Manager / ITSM Configurati
Core
Establish and govern the Configuration Management Database (CMDB) as the central reference for IT services, systems, and dependencies.
Role type
IT Service Configuration Manager / CMDB Manager
Builds
CMDB data models, governance processes, and integration interfaces for IT operations
Domain
IT Infrastructure / IT Service Management (via careerplan.io/jobs/20808-3033901790719201-S-robotron-datenbank-software-gmbh-it-service-configuration-manager-cmdb-manager-itsm-config)
Deliverable
dashboards & analysis
Required skills
ITSM process knowledge, IT system landscape architecture, analytical thinking, complex communication
Preferred skills
CMDB concepts and data modeling, i-doit or similar tools (ServiceNow, Jira), IT-Governance processes (SACM, Change, Incident), ITIL framework
Technologies
i-doit, ServiceNow, Jira
Responsibilities
Design and evolve the CMDB data model, define modeling and maintenance standards, coordinate quality assurance checks, integrate CMDB into IT processes (Change, Audit, Monitoring), enable IT and business units for decentralized data maintenance
Seniority
Professional, hands-on IC