Teamleiter KSC + (Privat-Line, Outbound, KCT) (m/w/d)
Core
Leading and developing a team responsible for private customer service, outbound sales, and telephone credit sales (KCT) within a regional savings bank.
Role type
Team Leader (Teamleiter) for Customer Service Center (KSC+)
Builds
Private customer service, outbound sales campaigns, and telephone credit sales (KCT)
Domain
Banking / Financial Services
Deliverable
client delivery
Required skills
Team leadership, coaching, sales strategy, process development, operational management, reporting, cross-selling
Preferred skills
Sparkassenfachwirt qualification, Sparkassenbetriebswirt qualification, prior leadership experience
Technologies
Videostelen (video kiosks), KCT systems
Responsibilities
Disciplinarian leadership and motivation of the team, conducting regular team meetings, training and coaching, ensuring high appointment quotas for in-person sales, managing daily operations and reporting, workforce planning, quality assurance, onboarding, and process development
Seniority
Mid-level management