Kundenberaterin m/w/d
Core
Advise existing customers and sales partners on insurance contract matters, including changes, tariff switches, and renewals, without sales pressure.
Role type
Customer service representative (health insurance)
Builds
Insurance contracts and customer retention measures
Domain
Insurance / Health insurance
Deliverable
client delivery
Required skills
Contract law knowledge, contract change management, tariff switching, contribution adjustment processing, cancellation handling, complex case resolution, internal stakeholder coordination
Preferred skills
Experience in health/life/personal insurance, insurance inner-office experience, telephone consultation skills, MS Office proficiency
Responsibilities
Advise on contract changes and tariff switches, process contribution adjustments and cancellations, handle complex customer inquiries, develop customer retention measures, coordinate with internal departments, support new colleagues during onboarding