Senior Customer Support Engineer
Core
Investigate and resolve production issues across products, data, and integrations; design and deploy AI agents to automate support tasks.
Role type
Senior Customer Support Engineer (AI automation focus)
Builds
AI-driven support workflows and automated resolution agents
Domain
SaaS / Customer Support / AI
Deliverable
production ML models | product features
Required skills
Full-stack software engineering, React, TypeScript, Python, PostgreSQL, log analysis, database debugging, API debugging, codebase navigation, technical writing, customer-facing technical communication
Preferred skills
Designing and deploying AI agents for support automation
Technologies
React, TypeScript, Python, PostgreSQL
Responsibilities
Investigate and reproduce production issues; analyze logs, databases, and APIs to identify root causes; design and deploy AI agents for support automation; manage AI-agent-driven workflows; produce technical escalation write-ups; document recurring issues and contribute to internal playbooks; collaborate with product and engineering teams
Seniority
Senior, hands-on IC
