IT Service & Project Manager (m/w/d)
Core
Managing IT service desk operations and leading customer IT projects (migrations, rollouts, M365 & Azure) to ensure professional, documented, and secure IT services.
Role type
IT Service & Project Manager
Builds
IT service processes, customer onboarding, and IT project deliverables (migrations, rollouts)
Domain
IT Services / MSP / Cloud Infrastructure
Required skills
IT Service Management, IT Project Management, Microsoft 365, Azure, Network Security, PSA systems, ITIL processes, Customer Onboarding, Process Optimization, Team Leadership
Preferred skills
haloPSA, NinjaOne, Sophos, Hornetsecurity, ITIL Certification
Responsibilities
Prioritize and manage service desk tickets via PSA systems, Plan and lead IT customer projects (migrations, rollouts, M365 & Azure), Ensure SLA compliance and ITIL process conformity, Analyze complex technical incidents and support escalations, Coordinate customer onboarding and optimize internal service processes, Provide technical team support and collaborate with management