Mitarbeiter (w/m/d) im digitalen Kundenservice
Core
Digital customer service representative handling inquiries via phone, text chat, and email for a German savings bank.
Role type
Customer service representative (digital banking)
Builds
Digital service interactions and customer support
Domain
Banking / Financial Services
Deliverable
client delivery
Required skills
Phone communication, text chat, email, active listening, argumentation, administrative tasks, German language proficiency, basic English
Preferred skills
Experience with digital communication media, ability to escalate complex inquiries to sales
Technologies
Telephony, Text chat, Email
Responsibilities
Answer customer inquiries via phone, chat, and email; listen actively and persuade customers; escalate service requests to sales when needed; represent the bank as the first point of contact
Seniority
Individual Contributor, entry to mid-level