Mitarbeiter (w/m/d) digitaler Kundenservice (befristet auf 24 Monate) inklusive Qualilehrgang
Core
First point of contact for digital customer service, handling customer requests, orders, and complaints via phone, live chat, contact form, and email.
Role type
Customer service representative (digital banking)
Builds
Digital customer service interactions for a German savings bank
Domain
Banking / Financial Services
Deliverable
client delivery
Required skills
Commercial training, customer service experience, telephone communication, self-organization, reliability, service orientation
Responsibilities
Handle customer requests, orders, and complaints; Support customers via phone, live chat, contact form, and email; Identify further consulting needs and escalate to advisors