Senior Manager Customer Experience (m/w/d)
Hybrid
Core
Designing and implementing the company-wide Customer Experience framework to drive customer satisfaction and retention through data-driven analysis and modern systems.
Role type
Senior Manager Customer Experience
Builds
Customer engagement programs and CX frameworks
Domain
Logistics / Customer Experience
Deliverable
dashboards & analysis
Required skills
Strategic planning, Data analysis, CX framework design, Cross-functional leadership, Sales support, Process optimization
Preferred skills
Logistics domain knowledge, Advanced analytics tools (Python, R, Power BI, Tableau)
