Engineering Product Manager :: AI & Customer Experience (Webex Customer Experience Solutions)
Core
Deliver a defined set of product features or a focused workstream for Webex Customer Experience Solutions, translating customer problems into requirements and coordinating delivery with Engineering and UX.
Role type
Product Manager (AI & Customer Experience)
Builds
Modern, intuitive, and efficient experiences for agents, supervisors, operators, and analysts using AI, automation, and data.
Domain
Enterprise SaaS, Communications, Cloud, Customer Experience
Deliverable
product features
Required skills
Customer discovery and problem definition, Roadmap prioritization, Requirements translation, Cross-functional partnership (Engineering, UX, Data), Launch readiness and adoption monitoring, AI tool usage for product work, Technical fluency (APIs, integrations, data), Stakeholder influence in matrixed environments
Preferred skills
Contact center/CCaaS experience, Omnichannel customer experience, Product analytics and experimentation, Global distributed team collaboration
Technologies
AI tools, APIs, Data analytics platforms
Responsibilities
Work with customers and field teams to understand workflows and validate problems; Contribute to roadmap and own prioritization for a defined feature set; Partner with technical teams to deliver reliable experiences; Support launch readiness, positioning, and post-launch monitoring; Use AI tools responsibly for product discovery and execution
Seniority
Mid-Senior (5+ years or 3+ years with Master's)