Wireless Escalation Engineer ( Cisco Wireless engineering) | 8-12 years
Core
Senior engineer handling high-severity customer escalations for Cisco Wireless products, troubleshooting full-stack solutions (WLC, APs, Routing, Switching) and driving product improvements.
Role type
Senior IC Wireless Escalation Engineer
Builds
Cisco Wireless full-stack solutions (WLC, APs, Routing, Switching)
Domain
Networking / Wireless Infrastructure
Deliverable
client delivery
Required skills
Wireless LAN Controller troubleshooting, Access Point troubleshooting, Routing technology, Switching technology, Python scripting, Crisis management, Technical documentation
Preferred skills
CCIE certification, Cisco DNA Center experience, Cisco SD-Access experience, AI/ML knowledge, AWS certification
Technologies
Cisco Catalyst 9000, Cisco Catalyst Center, Cisco ISE, Cisco Wireless Lan Controller, Python
Responsibilities
Triage and resolve high-severity customer escalations, Perform on-site engagement for critical issues, Build systemic approaches to remediate recurring problems using scripting and data analysis, Provide voice of the customer to development teams, Maintain internal knowledge base documentation
Seniority
Senior, hands-on IC
