Technical Consulting Engineer
Core
Provide advanced technical expertise and leadership in solving complex, high-impact customer issues for network assurance and observability.
Role type
Senior Technical Consulting Engineer (Customer Engineering)
Builds
Real-time Internet and cloud intelligence platform for enterprises and service providers
Domain
Network Assurance, Cloud Observability, SaaS
Required skills
Advanced troubleshooting, technical writing, automation scripting, cross-functional collaboration, mentorship, product roadmap influence, complex issue diagnosis, network outage management
Preferred skills
Cloud/SaaS product experience, technical certifications (CCNP), networking principles (TCP/IP, DNS, VoIP), virtualization (VMware, HyperV), security (SSO, authentication), programming (Java, Python, RESTAPI), Linux administration
Technologies
ThousandEyes platform, Cisco Networking Cloud, Cisco Security Cloud, TCP/IP, DNS, RESTAPI, Python, Java, XML, VMware, HyperV, Xen, Linux
Responsibilities
Lead creation and delivery of technical documentation and training materials; Partner with Engineering/Product to address systemic issues and influence roadmap; Guide and mentor junior engineers; Manage escalations and coach teams on engagement; Configure, troubleshoot, or automate product workflows; Represent support in cross-functional meetings and customer engagements; Contribute to digital transformation via automation tools and reusable assets.
Seniority
Senior, hands-on IC with mentorship and leadership responsibilities
