AI CX Solutions Consultant - 5+yrs - AI tools, Python/Node.js
Core
Translate customer requirements into practical technical solutions using APIs, webhooks, enterprise systems, and AI Agent Studio to build working prototypes and validated use cases.
Role type
Senior IC AI Solutions Consultant (CX)
Builds
Customer demonstrations, technical prototypes, pilots, and proof-of-concept solutions for Cisco Webex Customer Experience.
Domain
Customer Experience (CX) + Enterprise AI Integration
Deliverable
client delivery
Required skills
Python, Node.js, TypeScript, REST APIs, webhooks, conversational AI, prompt design, retrieval-augmented generation, workflow automation, system integrations, Git, debugging, testing, logging
Preferred skills
CCaaS, CPaaS, CRM, contact-centre operations, Salesforce, ServiceNow, IVR platforms, call-routing systems, knowledge bases, cloud platforms, event-driven integrations, OAuth, queues, serverless workflows, observability, automated testing, security controls, production-readiness practices
Technologies
Webex AI Agent Studio, Salesforce, ServiceNow, Python, Node.js, TypeScript, REST APIs, webhooks, JSON, OAuth, Git
Responsibilities
Translate customer use cases into technical build plans and working prototypes; Build integrations using Python, Node.js, TypeScript, REST APIs, webhooks, JSON, authentication, and enterprise platforms; Configure and develop conversational AI and workflow experiences using Webex AI capabilities and Webex AI Agent Studio; Connect AI experiences to Salesforce, ServiceNow, CRM platforms, contact-centre systems, knowledge sources, and enterprise APIs; Develop use cases involving AI agents, voice experiences, retrieval-augmented generation, workflow automation, and real-time analytics; Create customer demonstrations, technical prototypes, pilots, and proof-of-concept solutions; Map data flows, system dependencies, events, actions, error conditions, and human hand-offs; Test integrations and AI experiences for accuracy, latency, resilience, usability, and appropriate escalation; Instrument solutions so customer and internal teams can measure usage, quality, adoption, and business outcomes; Troubleshoot integration, configuration, data, and AI behaviour issues; Participate in customer discovery sessions, technical workshops, design reviews, and pilot readouts; Work with AI Solution Consultants and FDEs to refine requirements and prepare solutions for production deployment; Capture product gaps and implementation lessons with clear technical detail and customer impact; Document reusable integrations, configuration patterns, use cases, demonstrations, and troubleshooting methods; Contribute to internal enablement, solution libraries, reference architectures, and pre-built assets.
Seniority
Senior, hands-on IC