Vendor Direct Ops Manager
Core
Leads strategy, performance, and evolution of Vendor Direct fulfillment channel and Custom Order fulfillment for DICK'S Sporting Goods.
Role type
Senior Operations Manager (Vendor Direct & Custom Orders)
Builds
Scalable, profitable, athlete-centered fulfillment experience across vendor partners and eCommerce
Domain
Retail / eCommerce / Supply Chain
Required skills
Operational strategy, vendor management, order lifecycle management, inventory management, exception management, financial analysis, data-driven decision making, team leadership, process improvement, stakeholder management
Preferred skills
eCommerce fulfillment expertise, supply chain optimization, automation implementation
Technologies
eCommerce platforms, vendor management systems, data analytics tools
Responsibilities
Develop and execute plans to improve scalability, automation, and operational efficiency; Establish and manage operational and vendor performance standards; Use financial and operational data to identify opportunities and measure results; Improve end-to-end order experience including delivery and exceptions; Lead and develop the Vendor Direct Operations team; Drive improvements in the Custom Order process from product management to data flow.
