Athlete Order Coordinator - VDC
Core
Manage daily operations of the Vendor Direct Channel (VDC) by monitoring vendor performance against Service Level Agreements, resolving order issues, and ensuring accurate billing and shipment execution.
Role type
Operations Coordinator (Vendor Management)
Builds
Vendor fulfillment and order management processes
Domain
Retail / Supply Chain
Required skills
Vendor performance analysis, Order management, SLA monitoring, Root cause analysis, Corrective action planning, EDI system maintenance, FedEx shipment auditing, SOP development, Data analysis (Excel, BI tools), Process documentation
Preferred skills
Business acumen, Problem solving, Detail orientation, Organizational abilities, Team collaboration
Technologies
Microsoft Excel, Microsoft Copilot, Microsoft Word, Microsoft PowerPoint, BI tools, EDI systems, FedEx systems
Responsibilities
Monitor vendor performance against SLAs for on-time shipment and fill rate; Follow up on late orders and initiate corrective action plans; Analyze vendor performance data via dashboards and scorecards to identify underperforming vendors; Maintain system integrity for order transmission and resolve EDI failures; Perform monthly FedEx parcel shipment audits for billing accuracy; Develop and maintain SOPs and process documentation.
