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Manager of Vendor Relations

Customer Support Center💼 Full-time🗓 2026-09-11 → 2026-09-26

Core

Strategic development and management of returns, damage, defective programs, and vendor claims to drive operational efficiency and savings in the supply chain.

Role type

Manager of Reverse Logistics & Operations

Builds

Returns programs, salvage contracts, and operational processes for domestic vendors and distribution centers.

Domain

Retail supply chain / Reverse logistics

Deliverable

production ML models | product features | dashboards & analysis | research | client delivery | infrastructure | physical/clinical work

Required skills

Supply chain management, vendor relations, contract negotiation, team leadership, process improvement, data analysis, budget management, stakeholder collaboration

Preferred skills

Reverse logistics experience, contractual negotiations, project management

Technologies

Business Intelligence systems, Reverse Logistics systems

Responsibilities

Develop salvage and returns programs to support supply chain objectives; negotiate salvage opportunities and vendor claims; manage a staff of 3 direct reports and indirectly oversee 100+ associates; drive operational improvements and efficiency in returns operations; establish priorities, goals, and workflows for domestic vendors; travel to distribution centers to support operations and staff.

Seniority

Manager, hands-on leadership

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