Developer Observability NOC Engineer
Core
Monitor and resolve issues affecting the availability and performance of Splunk Cloud for customers, acting as the frontline defense for customer experience.
Role type
Senior IC NOC Engineer (Observability/Cloud)
Builds
Stability and performance of production cloud environments
Domain
Cloud Infrastructure / Observability / Network Operations
Required skills
incident response, major incident management, Unix/Linux systems, shell scripting, Python, Splunk, cloud environment administration, post-incident review participation, playbook execution
Preferred skills
Puppet, AWS/GCP/Azure, Kubernetes, OpenTelemetry, AI tools (Claude/Codex), GitHub CI/CD, technical deep dives, distributed systems analysis
Technologies
Splunk, Unix, Linux, Shell, Python, Puppet, AWS, GCP, Azure, Kubernetes, OpenTelemetry, GitHub CI/CD
Responsibilities
Respond to monitoring alerts according to defined playbooks, participate in post-incident reviews, provide 24/7 support and incident management, participate in on-call support, meet with customers to collect feedback on monitoring improvements
Seniority
Senior, hands-on IC
