Athlete Order Coordinator
Core
Managing daily operations of omnichannel fulfillment programs (BOPIS, BOPL, SFS, SDD) to ensure service level agreements are met for athletes and customers.
Role type
Senior IC omnichannel order management coordinator
Builds
Omnichannel fulfillment operations for retail stores and distribution centers
Domain
Retail / Omnichannel logistics
Deliverable
product features
Required skills
omnichannel program knowledge, order management, data analysis, SOP maintenance, stakeholder communication
Preferred skills
retail experience, event management
Technologies
B2B websites, sourcing feeds
Responsibilities
Serve as primary field contact for omnichannel escalations and store order processing; monitor sourcing feeds and manage aged orders to prevent cancellations; manage presale and championship event fulfillment operations; support managers by gathering data and escalating product eligibility issues; update SOPs and guides for omnichannel programs
Seniority
Mid-level, hands-on IC
