IT Desktop Engineer - Co-Op/Intern
Core
Coordinate, diagnose, and troubleshoot incoming employee calls; provide support services for technical problems involving desktop, laptop, or network services; ensure key IT systems, hardware, and processes are available.
Role type
IT Desktop Engineer (Co-op/Intern)
Builds
IT support services and system availability for employees
Domain
IT Infrastructure / Desktop Support
Required skills
Windows Desktop, Windows Server, Server environments, Linux, Hypervisor technologies, Microsoft 365, Active Directory, Microsoft Entra ID, DNS, DHCP, TCP/IP, Wi-Fi, VPN, Backup and restore technologies
Preferred skills
Linux (RedHat/CentOS), Automation, Cloud technology (Amazon, Google, Azure), macOS support, Mobile device management, Web server experience, Virtualization, Enterprise Networking
Technologies
Windows, Windows Server, Linux, VMware, Microsoft 365, Active Directory, Microsoft Entra ID, DNS, DHCP, TCP/IP, Wi-Fi, VPN, Amazon, Google, Azure, Apache, IIS
Responsibilities
Coordinate and communicate with leadership on proposed or implemented resolutions and changes; Manage incidents and service requests in the ticketing system; Develop, document, and implement standard operating procedures and customer service guidelines; Provide timely resolution of problems or escalation on behalf of customer to appropriate technical personnel; Physical installation and maintenance of server and storage hardware; Help users make effective use of supported technology and self-service resources.
Seniority
Intern / Co-op