Senior Specialist - Bioinformatics (Global Customer Support-Molecular Labs)
Core
Define and execute global service and lifecycle strategies for Next-Generation Sequencing (NGS) pipeline products, bridging new product development and post-market support while leading Tier-2 technical escalation.
Role type
Senior Specialist - Bioinformatics (Global Customer Support)
Builds
NGS pipeline products and integrated analysis workflows
Domain
Genomics / Bioinformatics / Life Sciences
Deliverable
production ML models
Required skills
NGS pipeline analysis, Linux/Unix shell scripting, Nextflow workflow orchestration, Python/R programming, HPC and cloud infrastructure management, open-source bioinformatics tools (BWA, STAR, GATK, samtools), data storage solutions (AWS/GCP)
Preferred skills
Wet-lab experience, DNA sequencing instrument knowledge, container technologies (Docker, Singularity), Unix systems administration
Technologies
Nextflow, Python, R, Linux, AWS, GCP, Docker, Singularity, BWA, STAR, GATK, samtools, GitHub
Responsibilities
Lead service concept strategy and technical requirements for new product development; deliver Tier-2 hotline support and resolve customer escalations; maintain knowledge repositories and create user/support manuals; lead training sessions and certification for clients and support teams.
Seniority
Senior, hands-on IC
