Client Relations Specialist
Core
Frontline client services role managing visitor intake, conflict resolution, and referrals for pet care and adoption at an animal shelter.
Role type
Client Relations Specialist (Frontline)
Builds
Public engagement and client support services
Domain
Non-profit / Animal Welfare
Deliverable
client delivery
Required skills
conflict resolution, de-escalation, bilingual communication (English/Spanish), pet care knowledge, intake coordination, donation management
Preferred skills
none stated
Technologies
none stated
Responsibilities
Greet clients and pets, resolve complex client complaints, coordinate animal relinquishments, manage donation inquiries, liaise with law enforcement, maintain client interaction logs
Seniority
Individual Contributor
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