Patient Advocate
Core
Investigate, resolve, and document patient and visitor complaints and grievances while implementing customer service initiatives to improve performance and ensure compliance.
Role type
Patient Advocate (Quality & Safety)
Builds
Patient satisfaction improvements, quality and safety standards, compliance with licensure and accreditation requirements
Domain
Healthcare (Mental Health and Recovery)
Deliverable
production ML models | product features | dashboards & analysis | research | client delivery | infrastructure | physical/clinical work
Required skills
complaint investigation, grievance resolution, patient rights compliance, safety reporting, stakeholder collaboration, action planning, team training
Preferred skills
project management, analytical skills, customer experience management, quality improvement methodologies
Technologies
Electronic Health Records database, DBHDS electronic event management system
Responsibilities
Respond to patient concerns and collaborate with leadership to assure patient satisfaction; Mediate between physicians, patients, and family members to maintain high communication levels; Oversee feedback entries in internal incident reporting systems and human rights events; Implement and support the customer experience program including action planning and training; Ensure patient rights policies are current and compliant with licensure requirements
Seniority
Individual Contributor, entry to mid-level