Director, Digital Experience
Core
Leads the University's enterprise digital experience strategy, platform roadmap, and governance to support institutional priorities and audience engagement.
Role type
Director, Digital Experience (Strategy & Governance)
Builds
Coordinated digital platforms, user experience frameworks, and service delivery ecosystems for the University
Domain
Higher Education + Digital Strategy & Governance
Deliverable
production ML models | product features | dashboards & analysis | research | client delivery | infrastructure | physical/clinical work
Required skills
digital experience strategy, user-centred design, digital governance, accessibility, enterprise web ecosystems, content management systems, analytics platforms, digital channels, platform governance, budget management, vendor management
Preferred skills
graduate degree in digital media/information systems/communications/marketing
Technologies
CMS, analytics platforms, shared digital platforms
Responsibilities
Develop and coordinate enterprise digital experience strategy and platform roadmap; Establish digital governance frameworks, standards, and practices; Lead institutional practice in user experience, UI design, and information architecture; Partner with Brand, Marketing, and Technology teams to align digital strategy with brand and operational requirements; Oversee digital performance measurement, reporting, and analytics; Lead, develop, and evaluate managers and professional staff within the Digital Experience portfolio; Manage budgets, contracts, and external supplier relationships.
Seniority
Director, functional leadership & strategy