Operations Group Manager - Payments
Core
Senior executive leadership role defining and executing strategic direction and operational transformation for a large-scale payments organization to deliver a consistent client and partner experience.
Role type
Senior executive leadership (Operations Group Manager)
Builds
Integrated, end-to-end payments operating model and scalable technology-enabled ecosystem
Domain
Banking / Payments Operations / Financial Services
Required skills
Strategic planning, operational transformation, change management, governance, performance measurement, AI/automation strategy, risk management, stakeholder management, process optimization, data strategy
Preferred skills
Experience with ServiceNow, AI capabilities (SkanAI), payment rail integration, digital adoption
Technologies
ServiceNow, SkanAI, Payments Data Mart
Responsibilities
Define and execute multi-year strategy for Payments Operations; Build connected end-to-end payments ecosystem; Design enterprise-wide escalation framework; Develop operations technology strategy; Establish centralized operating model for payment investigations; Provide strategic oversight for data integration setup; Ensure operations within risk appetite and regulatory expectations
Seniority
Senior, executive leadership
