Contact Center Customer Experience Specialist - Cardmember Services
Core
Provide high-level customer service via telephone and email, resolving inquiries, requests, and problems including fraud support and internet operations issues.
Role type
Customer service specialist (cardmember services)
Builds
Customer support interactions for cardmembers
Domain
Banking / Financial Services
Deliverable
client delivery
Required skills
Problem-solving, multitasking, computer navigation, clear verbal communication, product knowledge
Preferred skills
Negotiation, time management, experience with unsatisfied customers, Microsoft Office proficiency
Responsibilities
Respond to telephone and email inquiries, research and resolve errors, act as liaison between customers and internal departments
Seniority
Entry-level, individual contributor
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