TAM Customer Delivery Architect |ThousandEyes
Core
Lead strategic engagements and architectural guidance for critical ThousandEyes customers, acting as a bridge between customers and Cisco's product/engineering teams.
Role type
Senior Customer Delivery Architect (TAM)
Builds
Strategic account outcomes, advanced deployment configurations, and TAM program methodologies
Domain
Network Observability, Digital Experience Assurance, Cloud Networking
Required skills
Strategic account leadership, Executive relationship management, Network architecture design (BGP, OSPF, EIGRP, MPLS, SD-WAN), Cloud infrastructure deployment (AWS, Azure, GCP), Technical mentorship, Complex project management, Product gap identification, Technical content development
Preferred skills
Managing complex technical escalations, Translating business goals to technical plans, AI/ML solution design, Cross-regional delivery coordination, Industry trend analysis
Technologies
ThousandEyes, Cisco Networking Portfolio, AWS, Azure, GCP, BGP, OSPF, EIGRP, MPLS, SD-WAN, QoS
Responsibilities
Lead strategic engagement for critical customers, Serve as ultimate escalation point for top-tier issues, Mentor and coach fellow TAMs, Collaborate with Product and Engineering teams, Drive ThousandEyes adoption and optimization, Create advanced technical documentation and training, Manage concurrent high-impact projects
Seniority
Senior, hands-on IC with strategic leadership
