Senior Escalation Engineer, Hypershield (remote)
Core
Deep technical escalation tier for Cisco Hypershield on Nexus N9300 Series Smart Switches, handling complex break/fix and reliability cases for the data-center fabric and on-premises Kubernetes controller.
Role type
Senior Escalation Engineer (Site Reliability Engineering)
Builds
Cisco Hypershield security policy enforcement on Nexus N9300 switches
Domain
Networking, Security, Observability, Data Center Infrastructure
Deliverable
production ML models | product features | dashboards & analysis | client delivery | infrastructure | physical/clinical work
Required skills
Cisco Nexus/NX-OS troubleshooting, layered data-center architecture diagnosis (switching/forwarding, security services, control plane), Linux operations, container/Kubernetes/VM experience, enterprise customer support, fault localization, root cause analysis, runbook development, monitoring tooling
Preferred skills
Network troubleshooting tooling (packet capture, NetFlow/IPFIX), enterprise virtualization (vSphere), Operational Kubernetes/Helm, VXLAN EVPN fabrics, automation/APIs, Cisco Nexus Dashboard, CCNP/CCIE/DevNet certifications
Technologies
Cisco Nexus, NX-OS, Kubernetes, Helm, vSphere, VXLAN EVPN, NetFlow, IPFIX, Linux
Responsibilities
Own Hypershield cases from Cisco TAC to resolution, diagnose complex production failures, localize faults across layered architecture, develop customer architecture understanding, reproduce failures and partner with engineering, convert cases into systemic improvements (runbooks, KB), build team monitoring and reliability practices
Seniority
Senior, hands-on IC