Customer Experience Customer Success Specialist
Core
Technical guide ensuring adoption and value realization of Cisco Data Center Networking solutions (ACI, Nexus Dashboard) for mid-sized customers using AI-driven insights.
Role type
Senior IC Customer Success Specialist (Technical)
Builds
Customer adoption strategies, Technical Adoption Plans (TAPs), and technical enablement sessions.
Domain
Data Center Networking / Cloud Infrastructure
Deliverable
production ML models | product features | dashboards & analysis | client delivery
Required skills
Cisco ACI, VXLAN, DC compute solutions (Intersight, UCS), DC automation, application development, technical consultative support, lab environment configuration, telemetry analysis, AI-driven insights application, stakeholder management, cross-functional collaboration
Preferred skills
CCNP/CCDP/CCIE certification, 6+ years technical consulting experience, BS/BA Engineering or equivalent, ability to define technology solutions for business challenges
Technologies
Cisco ACI, Nexus Dashboard, Intersight, UCS, VXLAN
Responsibilities
Drive adoption and expansion of Cisco Data Center Networking products; conduct technical enablement sessions and demo setups; support TAP execution by identifying blockers and recommending accelerators; maintain customer profiles and apply AI-driven recommendations; mentor junior CSSs; collaborate with CXMs and internal teams to resolve customer issues; share customer feedback to inform product enhancements.
Seniority
Senior, hands-on IC
