Customer Experience Customer Success Specialist
Core
Technical guide ensuring adoption and value realization of Cisco Data Center Networking solutions (ACI, Nexus Dashboard) for mid-sized customers using AI-driven insights.
Role type
Senior IC Customer Success Specialist (Technical)
Builds
Customer adoption strategies, technical enablement sessions, and product utilization for Cisco Data Center products.
Domain
Data Center Networking / Cloud Infrastructure
Required skills
Cisco ACI, VXLAN, DC compute solutions (Intersight, UCS), DC automation, application development, technical consultative support, stakeholder management, demo environment configuration, telemetry analysis, AI-driven insights, cross-functional collaboration, mentoring
Preferred skills
CCNP/CCDP/CCIE certification, 6+ years in technical consulting or customer interfacing, BS/BA in Computer Science or equivalent, ability to define technology solutions for business challenges
Technologies
Cisco ACI, Nexus Dashboard, Intersight, UCS, VXLAN
Responsibilities
Drive adoption and expansion of Cisco Data Center Networking products; conduct technical enablement sessions and demos; support TAP execution by identifying blockers and recommending accelerators; maintain customer profiles and apply AI-driven recommendations; configure test environments for demos; mentor junior CSSs; collaborate with CXMs, sales, and engineering teams; share customer feedback to inform product enhancements.
Seniority
Senior, hands-on IC
