Customer Project Manager | 11+Years
Core
Strategic partner to executive leadership and key customer stakeholders, translating technical delivery into business value propositions while driving AI-assisted project management execution.
Role type
Senior IC Customer Project Manager (AI-driven delivery)
Builds
Large-scale, cross-functional infrastructure projects and programs for global enterprise customers
Domain
IT Infrastructure, Networking, Data Centre, Security, Collaboration
Deliverable
production ML models | product features | dashboards & analysis | client delivery
Required skills
Program-level financial health management, risk mitigation, cross-functional team leadership, proposal development, AI-assisted project management, prompt engineering, global stakeholder management
Preferred skills
Advanced degree (MBA/MCA/M.Tech), Agile/Scrum methodologies, CCNA or higher networking knowledge, revenue forecasting, margin optimization
Technologies
Microsoft Project Plan (MPP), Microsoft Excel, JIRA, Confluence, Digitized Delivery platform
Responsibilities
Supervise high-stakes projects across multiple accounts, lead complex infrastructure projects, resolve systemic delivery issues, present service business value to customers, leverage AI assistants for automation, define next-generation PM methodologies
Seniority
Senior, hands-on IC
