Consulting Engineer - Collaboration
Core
Design, deploy, optimize, migrate, and troubleshoot Cisco Collaboration and Webex solutions to drive customer adoption and ensure optimal performance.
Role type
Senior Consulting Engineer (Collaboration)
Builds
Cisco Collaboration and Webex environments, including voice, video, and contact center solutions
Domain
Telecommunications / Unified Communications
Deliverable
production ML models | product features | dashboards & analysis | client delivery | infrastructure
Required skills
Cisco Collaboration, Webex Calling, CUCM, SIP/VoIP, Video Conferencing, Contact Centre technologies, Collaboration network infrastructure, Complex solution design and migration, Troubleshooting, Customer-facing consulting, Automation and API integration
Preferred skills
AI and automation validation, Competitor technology knowledge, Technical documentation creation
Technologies
Cisco Webex, CUCM, SIP, VoIP, APIs, Automation tools
Responsibilities
Engage with customers to translate business requirements into technical solutions; Design, deploy, migrate, integrate, and optimize Cisco Collaboration environments; Troubleshoot complex issues across voice, video, and network infrastructure; Support executive briefings and quarterly business reviews; Create customer-facing technical documentation and reusable content; Leverage AI and automation to improve delivery efficiency.
Seniority
Senior, hands-on IC