Customer Project Manager
Core
Leads and manages the full lifecycle of customer-facing projects and programs across Cisco technologies, ensuring alignment with customer business goals and Cisco's strategic objectives.
Role type
Senior IC Customer Project Manager
Builds
Customer-facing projects and programs for Cisco technologies
Domain
Technology services / Project management
Deliverable
production ML models | product features | dashboards & analysis | client delivery
Required skills
Project lifecycle management, budget execution, financial forecasting, risk and issue management, stakeholder alignment, change management, vendor coordination, resource allocation, technical domain knowledge, process automation
Preferred skills
PMP certification, CPMAI certification, technical certifications (CCST Networking, CCST Security, CCNA)
Technologies
AI and automation tools, delivery tools, risk tracking templates, resource allocation models
Responsibilities
Manage small to medium projects of moderate complexity, build direct customer relationships, define standardized project planning processes, track progress using delivery tools, guide risk and issue analysis, determine required resources, collaborate with technical teams to scope solutions, document technical risks and lessons learned, lead stakeholder discussions, promote unified experience across teams
Seniority
Senior, hands-on IC
