Representative, Customer Service | Front Office
Core
Processing customer orders, managing order tracking, and resolving order issues for distribution centers and internal customers.
Role type
Customer Service Representative (Order Processing)
Builds
Order fulfillment and resolution workflows for internal distribution centers
Domain
Healthcare supply chain / Medical distribution
Deliverable
product features
Required skills
Order processing, internal system administration, order tracking, problem resolution, data analysis, stakeholder coordination
Preferred skills
SAP proficiency, experience with international shipping compliance, product sample coordination
Responsibilities
Process routine and non-routine customer orders using internal systems; respond to inquiries regarding order status and delays; identify and communicate resolutions for order issues; use dashboards to analyze order data and root causes; coordinate with stakeholders on special requirements and international shipping compliance.