Senior Analyst, Application Development and Maintenance
Core
Provide monitoring, support, and maintenance of Digital Intelligent Automation (DIA) solutions including Chatbots, Voice Bots, RPA, and AI solutions in a 24x7 production environment.
Role type
Senior Application Support Analyst (Automation & RPA)
Builds
Enterprise-grade intelligent automation solutions (Chatbots, Voice Bots, RPA, AI)
Domain
Healthcare / Robotic Process Automation / Artificial Intelligence
Deliverable
production ML models
Required skills
RPA tools (Automation Anywhere 360), Splunk, Python, .Net, Cloud technologies (GCP), Infrastructure/Application architecture, Low-code tools (Power Automate), System monitoring, Performance optimization
Preferred skills
Automation Anywhere 360 certifications, Python, .Net, Public Cloud Infrastructure (GCP)
Technologies
Automation Anywhere 360, Splunk, GCP, Power Automate, .Net
Responsibilities
Monitor and maintain DIA solutions production, resolve production issues in automation platforms, analyze system monitoring data and implement corrections, optimize performance, transition new bots to production, coordinate with developers to meet SLAs, setup continuous monitoring solutions, mentor team members on support disciplines
Seniority
Senior, hands-on IC