Senior Analyst, IT Client Services
Core
Provides Tier 1-3 virtual and physical IT support for end users, managing hardware, software, network, and warehouse technology issues while resolving escalated incidents and maintaining productivity platforms.
Role type
Senior IT Client Services Analyst (Tier 1-3 Support)
Builds
End-user productivity platforms, warehouse device management, and IT service solutions
Domain
Healthcare / Medical Distribution / IT Infrastructure
Required skills
Hardware diagnostics and troubleshooting, Operating system configuration (Windows 10/11), Network configuration and troubleshooting, Warehouse technology support (RF scanners, handheld terminals), Incident management and escalation, User education and training, Asset management
Preferred skills
Multi-platform environment support, Desktop security methodologies, Project management theory, Manufacturing or automation environment experience, Warehouse environment experience
Technologies
Windows 10, Windows 11, Microsoft W365, MS Entra, Android, SOTI, Zebra printers, IWD/RF scanners
Responsibilities
Diagnose and resolve unique problems with hardware, software, and operating systems; Configure, deploy, maintain, and troubleshoot computer workstations, laptops, printers, and mobile devices; Address user tickets within documented service levels; Provide prompt and accurate feedback to clients to ensure system functionality; Escalate unresolved issues to appropriate internal teams; Perform asset management for software and hardware; Provide education and training to users to facilitate knowledge transfer.
Seniority
Senior, hands-on IC