Sr.Coordinator, Quality Control
Core
Monitor, analyze, and review customer contact quality to ensure adherence to quality systems, regulations, and operating procedures.
Role type
Quality Control Coordinator (Performance Monitoring)
Builds
Quality assurance processes and customer service standards for specialty pharmaceutical manufacturers
Domain
Healthcare / Specialty Pharmacy / Quality Assurance
Deliverable
dashboards & analysis
Required skills
root cause analysis, gap assessments, quality planning, validation, CAPA, statistical trending, regulatory compliance
Preferred skills
call monitoring, case audit, HS Diploma/GED/technical certification, 3+ years experience
Responsibilities
Perform investigations and develop corrective actions, interpret quality requirements, educate team members on quality concepts, conduct gap assessments against requirements
Seniority
Mid-level, independent contributor
