Engineer-Google CES(AI Agent) Support
Core
Design, develop, and deploy conversational AI applications and intelligent solutions for contact center agents using Google's Gemini model and Agent Assist platform.
Role type
Senior IC Machine Learning Engineer (Conversational AI)
Builds
AI-driven solutions for contact center agents to support case, phone, email, and chat channels
Domain
Healthcare + Conversational AI / Generative AI
Deliverable
production ML models | product features
Required skills
Python, Java, JavaScript, Google Cloud Platform (GCP), Dialogflow, Google Gemini, Google Agent Assist, Google Conversational Agents, API integrations, LLMs, prompt engineering, knowledge base management, model training, troubleshooting
Preferred skills
Genesys Cloud, Salesforce CRM, Verint, contact center metrics (CSAT, NPS, FCR, AHT), conversational data analysis, sentiment/topic modeling, custom UI development, multimodal models, vision-language-action tasks
Technologies
Google Gemini, Google Agent Assist, Google Conversational Agents, GCP, Dialogflow, Genesys, Salesforce, SAP, Verint
Responsibilities
Design, develop, and deploy conversational AI applications; Integrate Google AI tools with contact center technologies and CRM platforms; Configure and customize Google Gemini and Agent Assist; Train Smart Reply models and manage allowlists; Troubleshoot technical issues related to Google AI applications
Seniority
Mid-Senior, hands-on IC