Customer Project Specialist

## Job Title Customer Project Specialist ## Meet the Team Cisco is the catalyst for the AI-driven era, powering the secure, intelligent, and sustainable infrastructure that connects the world. As pioneers in networking evolved to orchestrating the vast, complex digital ecosystems of the future. Today, we are building teams that are redefining the boundaries of AI-native networking, cybersecurity resilience, hybrid cloud, and quantum-ready connectivity. Imagine creating technologies that solve the world’s most pressing challenges from decarbonizing industries to securing the global digital landscape. Collaborate with visionary innovators in a culture that champions diversity, flexibility, and purpose, consistently recognized as a Great Place to Work, your career at Cisco offers the platform to build the world of tomorrow. ## Your Impact - This role requires a self-motivated, flexible individual capable of balancing multiple complex projects simultaneously while driving AI-led transformation. - Connect with Cisco internal, customers, and partners across functions and boundaries to achieve significant results for Customers as well as Cisco's success. - Identify and propose to improve quality, efficiency, and effectiveness of CX functions/processes/projects delivery. - Assist Engineering team to improve product and solution features, updates, and roadmap. - Help customers in achieving business outcomes, operational, program, or service objectives. - Actively contribute to CX PM communities. ## Responsibilities - Project Execution & Coordination: Support project tasks and coordinate migration change windows under senior PMs supervision. - Planning & Resource Management: Gather delivery inputs (resources, budget, timelines) to draft project plans, track task assignments, and manage dependencies. - Stakeholder & Customer Engagement: Identify customer priorities, route inquiries to senior staff, and interface with stakeholders to support issue resolution. - Reporting & Tool Proficiency: Utilize Cisco delivery and reporting tools to track action items, monitor project financials (budgets/costs), and provide clear Project status updates. - Professional Development: Build foundational PM knowledge, technical domain expertise, AI fluency, and familiarity with Cisco product and service terminology. - Leverage AI assistants and prompt engineering to automate routine project management tasks including real-time meeting intelligence, action item tracking, and status reporting to maximize productivity and stakeholder engagement. - Facilitate contract negotiations working in tandem with the Account leads - Contribute to the evolution of PMO methodologies and internal program optimization by collaborating with the Project Management Community. - Consult with customers and partners to plan, design, install, configure, and integrate Cisco’s suite of products to accelerate business outcomes. - Identify and drive automation opportunities, leading teams of engineers to implement solutions that increase delivery perfection and operational efficiency. ## Requirements - 2-4 years of relevant project management experience supporting/ leading customer facing projects. - Education: Engineering Degree preferably in an IT / Tech stream - Education: MBA from a reputed institute or 2 year additional work experience with relevant exposure. - Exposure in managing scope, time, cost, quality, human resources, risk and communications of a project. - Exposure in the deployment of leading-edge technologies in IT infrastructure environment. - Has basic knowledge of routing, routing protocols, switching, internet and general network architecture. - Has experience working with large project teams and strategic account teams with global presence. - Have good understanding of the various delivery methodologies adopting to different contract types. - Proficiency in English language (Written and oral). - Technical knowledge on Cisco hardware and software preferred - Expertise in tools such as Microsoft Project Plan (MPP), Microsoft Office, JIRA, Confluence. ## Nice to Have - Proven experience in Telecom/Service Provider Infrastructure project delivery. - Demonstrated ability to influence, motivate, and work in a highly cross-functional matrix environment to drive outcome-based execution. - Excellent English communication skills (written and oral) with proven negotiation and executive-level presentation abilities. - Having Agile/Scrum project experience would be an added advantage. - Adaptable to diverse time zone requirements to meet global schedules. - Willingness to travel locally and internationally as required by project scope. ## Why Cisco? At Cisco, we’re revolutionizing how data and infrastructure connect and protect organizations in the AI era – and beyond. We’ve been innovating fearlessly for 40 years to create solutions that power how humans and technology work together across the physical and digital worlds. These solutions provide customers with unparalleled security, visibility, and insights across the entire digital footprint. Fueled by the depth and breadth of our technology, we experiment and create meaningful solutions. Add to that our worldwide network of doers and experts, and you’ll see that the opportunities to grow and build are limitless. We work as a team, collaborating with empathy to make really big things happen on a global scale. Because our solutions are everywhere, our impact is everywhere. We are Cisco, and our power starts with you.