Operations Manager (Japanese Language Proficiency)
Core
Operations Manager delivering operational engagement, advisory services, and change management for Cisco's commerce processes, serving customers, partners, and sales teams.
Role type
Senior IC operations manager (commerce/sales operations)
Builds
Operational processes, booking quality, backlog management, and advisory frameworks for hardware/software deals
Domain
Technology (Networking/Enterprise Software) + Sales Operations
Deliverable
production ML models | product features | dashboards & analysis | client delivery | infrastructure
Required skills
Cross-functional stakeholder management, supply chain consultation, operational design for complex deals, backlog management, change management, process automation, executive-level issue resolution, data analytics, program management
Preferred skills
AI tool proficiency, IT infrastructure understanding, advanced Excel/PPT, business acumen, root cause analysis, adaptability
Technologies
Cisco ordering systems, AI tools, Excel, PowerPoint
Responsibilities
Attend forecast calls to identify priorities; coordinate weekly operationalization with Sales/Channel/Engineering/Finance/IT/Customer Service; prepare 'Sneak Peek' reports; provide field/customer operations advisory and change management; offer supply chain consultation and constraint management; manage booking quality and backlog; conduct Stakeholder Operational Business Reviews; advise sales teams on crediting/compensation policies; handle executive-level customer issues; drive process automation via change requests; identify field challenges and ensure closed-loop resolution.
Seniority
Senior, hands-on IC