Customer Project Manager - Japanese language support
Core
Manage the full lifecycle of complex, customer-facing IT infrastructure projects, driving AI-led transformation and serving as a strategic advisor to customers and internal engineering teams.
Role type
Senior Customer Project Manager (Japanese language support)
Builds
Customer IT infrastructure deployments and optimized service delivery for global clients
Domain
Networking, Cybersecurity, Hybrid Cloud, AI-driven infrastructure
Deliverable
client delivery
Required skills
End-to-end project management, AI tool integration (prompt engineering), network architecture knowledge, cross-functional matrix leadership, predictive delivery, contract change management
Preferred skills
Telecom/Service Provider infrastructure experience, Agile/Scrum methodology, multi-timezone adaptability, international travel
Technologies
MS-Project, JIRA, Confluence, Excel, Digitized Delivery platform
Responsibilities
Manage full project lifecycle (order to cash) using Waterfall and Agile; Mentor Project Specialists; Lead deployment of leading-edge technologies in complex IT environments; Develop comprehensive project plans; Leverage AI assistants for automation; Drive Predictive Delivery and Data Integrity; Consult with customers to plan, design, install, and integrate Cisco products; Identify and drive automation opportunities for delivery excellence.
Seniority
Senior, hands-on IC with mentorship responsibilities
