Director, Engineering - SPIE (Remote)
Required skills
incident management, problem management, critical issue management, technical support, customer operations, engineering operations, supervisory experience, managing managers, cross-functional influence, systems thinking, strong communication, advanced user of Splunk or other observability tools, observability concepts and tooling
Preferred skills
improving effectiveness and maturity of Incident Commander or major incident leadership practices, connecting customer impact data to engineering action and product improvements, creating high-quality problem records and trend analysis, reducing repeat escalations related to known defects, building trust with internal users of incident and escalation management processes
Technologies
Splunk, observability tools
Responsibilities
lead incident response teams, strengthen incident response capabilities, learn from incidents, manage customer escalations, drive accountability for recurring issues, produce and consume logs, metrics, and telemetry, lead engineering team through alert and incident response, translate operational patterns into business and engineering priorities, enable internal teams closest to the product and operational system
Seniority
Director
Domain
Incident, Problem, and Escalation Management, Observability, Engineering Operations
