Customer Success Splunk Platform Area TAM (Service Providers)
Core
Strategic technical consulting and customer enablement for Splunk Platform (Enterprise/Cloud) to drive value realization and adoption.
Role type
Senior Customer Success Platform Area TAM (Technical Account Manager)
Builds
Customer onboarding, technical health assessments, and strategic consulting solutions for enterprise clients.
Domain
Big Data Analytics / Security Information and Event Management (SIEM)
Deliverable
production ML models | product features | dashboards & analysis | client delivery
Required skills
Splunk Core (Enterprise/Cloud) administration, SPL (Search Processing Language), technical consulting, big-data analytics
Preferred skills
Statistical and analytical modeling, scripting (bash), application development (Java, Python, .NET), cloud migration projects
Technologies
Splunk, Splunk Cloud, Bash, Java, Python, .NET
Responsibilities
Deliver workshops and prescriptive guidance for customer onboarding; Proactively assess account health and address telemetry risks; Guide account teams on optimal Splunk Platform usage; Conduct strategic technical consulting (up to 90 days); Contribute to practice KPIs via process improvements and tool development.
Seniority
Senior, hands-on IC