Customer Success Technical Leader (TAM : Splunk Core Platform, DoD/INTEL)
Core
Technical Account Manager specializing in Splunk Core Platform (Enterprise/Cloud) to drive customer value realization, onboarding, and technical health for DoD/INTEL accounts.
Role type
Senior Customer Success Technical Leader (TAM)
Builds
Customer success outcomes, value realization, and technical health for Splunk Enterprise/Cloud customers
Domain
Cybersecurity / Big Data Analytics / Defense Intelligence
Deliverable
client delivery
Required skills
Splunk Core architecture, SPL (Search Processing Language), technical consulting, big-data analytics, Splunk Cloud implementation
Preferred skills
Statistical and analytical modeling, scripting (bash), application development (Java, Python, .NET), cloud migration projects
Technologies
Splunk Core, Splunk Cloud, Java, Python, .NET, bash
Responsibilities
Deliver onboarding enablement workshops and achieve success milestones; Proactively assess account health and address telemetry risk signals; Guide account teams on optimal Splunk Platform usage; Conduct strategic technical consulting (up to 90 days); Resolve complex technical challenges proactively
Seniority
Senior, hands-on IC